Refund policy

Disclosure

1. Pursuant to art. 59 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the right of withdrawal is excluded, among other things, in the case of orders for products made to measure or clearly personalized.

2. With reference to the case of exclusion of the withdrawal listed above, the Consumer, in particular, is informed and accepts that the right of withdrawal may be excluded in the case of Products made to measure for the Consumer.

3. Without prejudice to the cases indicated in the previous par. 10.1 and 10.2, the Consumer has the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within the term of 14 (fourteen) from when (I) the Product was delivered or (II ) in the case of the purchase of several Products delivered separately with a single order, the last Product has been delivered.

4. To exercise the right of withdrawal, the Consumer must inform Guidoreni Fashion Optics Srl, by registered letter with return receipt to Guidoreni Fashion Optics Srl - Via dei Guicciardini 2 / A / R, Florence 50125 or by certified e-mail (pec) to address guidoreni.fashionoptics@legalmail.it within 14 days of receipt of the products. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the purchase document.

5. Following the provisions of point 10.4 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package and the instructions to proceed with the return of the Product at his own expense, no later than more than 14 days from receipt of the product at: Guidoreni Fashion Optics Srl, Via dei Guicciardini 2 / A / R, Florence, 50125.

6. If the Consumer has received the Product, he is required to return it to Guidoreni Fashion Optics Srl without undue delay and in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if the Products are returned before the expiry of the 14 day period. The risks and direct costs of returning the Products will be borne by the Consumer.

7. In case of exercise of the right of withdrawal pursuant to the law, the Consumer will be entitled to a refund of the price, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case, no later than 14 days from receipt of the notice of withdrawal from the Consumer. The refund will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs arising from the use of the different means will be charged to the Consumer. of payment. The Seller reserves the right to suspend the reimbursement until receipt of the Products or until the Consumer demonstrates that he has returned the same, whichever is earlier. The costs of returning the Products will be entirely borne by the Consumer.

8. The Consumer is responsible for the decrease in the value of the Products resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the Products themselves. Therefore, if the returned Products are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the Product) , not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the Product, and will be entitled to a refund of the amount equal to the residual value of the Product . For this purpose, therefore, the Consumer is invited not to manipulate the Products beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves their integrity and protect it during transport even from writings or labels.